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Frequently Asked QuestionsTopics: Documents, Email, Administrative, GeneralDocuments:Why can't I add a document? You are probably set up as a guest. Please ask your administrator to change you to a content editor or above. For information on managing users' rights click here. For information on adding a document see the Document Page. Why can't I edit a document? If you are set up as a content editor, and the document was added by someone else, you cannot edit the document. Please ask your administrator to change you to a project administrator. Note that guests cannot edit or add any content. For more information on user rights click here. For information on editing documents see the Document Page. How can I limit access to specific documents? You can limit access to certain documents so that only specific members can see them by restricting them to certain groups. When adding or editing a document, select the groups you wish to allow see the document, by selecting them on the right side of the screen. For more information on how to restrict access by creating groups see the Groups Page. The edit and delete icons on my document are gray, why? This means that someone has checked out the document. You need to talk to one of your project administrators, who can unlock other people's content, or ask the person who locked the document. Email:Why don't I see any e-mail list archives? only subscribers of e-mail lists see the archives for these lists in e-mail tab. To set up e-mail lists go to "manage this project", and click on "add e-mail list". Also note that e-mail lists are not available in our trial and personal plans. Click here for more information on Email lists. How can I add attachments to emails when sending emails through the lists? To attach files when sending emails to lists, you must send the email from your external email client (e.g. Outlook, Thunderbird, etc.). The list address you would be sending to should be [the_list_name]@lists.projectspaces.com. Click here for more information on Email lists. Administrative:How can I customize my project space? To customize your project home page, click on manage this project and edit project details. To customize your login page, click on manage: "all projects" and then click on "customize". Note that this feature is only available to site administrators for our paid plans. Click the following links for more information on customizing your homepage or your login page. Help, my username and password don't work! Remember that you have to enter these exactly the way they are set up. Don't include an extra space, and your password is case-sensitive. For more information on managing users' login names and passwords click here. Why are members not being added to the group / project? When editing or creating a group, you must select a member from the drop-down tab and then click the add button to select the member to the group. Finally when all members have been added then hit the submit form at the bottom. For more information on managing groups or projects click here. How do I set up additional projects? You can on set up additional projects by clicking on the "manage all projects" link in the upper right corner, and then clicking the "create new" button and filling out the form. You do have a limit on how many projects you can set up which you can figure out by viewing the Pricing Guide (note that in the trial version you only have one project). For more information on setting up projects click here. On my profile page, why are there are more stars in the password field than the length of the password I submitted? That is just the encryption software hard at work. This makes it harder for hackers to figure out your password in the system. General:How do I change the topic list? Note that this feature is only available to site administrators for our paid plans. To change the topic list click on "manage all projects" and choose "customize". Then click on "topics". You can add and edit as many topics as you like. Here you can also disable topics across your site, if you wish to do so. Click here to see the Document page which contains more information on topics. Why are the fonts of some things on my project homepage different? Some entries look a lot bigger than others. In response to overwhelming demand from our customers (you guys), we added more WYSIWYG editing tools throughout ProjectSpaces. This enables you to bold words in announcement summaries, document descriptions, etc. But with this awesome power comes responsibility. Some users might decide to increase the font size of their entries, or paste descriptions directly from MS Word or other tools that retains some formatting. To clean these up, click on the "source" button beside the offending field and stripped out any formatting you want to eliminate. What browsers do you support? ProjectSpaces supports Internet Explorer 6.0 and above and Mozilla Firefox for both Macs and PCs. We partially support Safari but a couple features don't work in Safari because it is too cool. Why does my back button not work? See here for more information. Can I turn off the email notification feature? Yes, our support staff would be happy to assist you in doing this. Please send us an email with your site's URL to support@projectspaces.com Back to Top |
 
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